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Powering Energy & Utilities with Intelligent Digital Workflows
Energy and utility organizations operate in complex, highly regulated environments where reliability, safety, and operational efficiency are critical. From grid management and field services to compliance oversight and customer operations, providers must modernize aging infrastructure while ensuring uninterrupted service delivery. ServiceNow enables secure, end-to-end digital transformation that improves resilience, streamlines operations, and enhances service reliability.
Strengthen operational
resilience with secure
and automated utility
workflows
Strengthen operational
resilience with secure and
automated utility workflows
Your Agile Innovation Hub
Key Challenges in Energy & Utility
Energy and utility providers face aging infrastructure, regulatory pressure, and rising service expectations. Modernizing operations while maintaining service continuity and compliance remains a critical industry challenge.
With ServiceNow IT Operations Management/GRC You Can
Aging Infrastructure
Legacy systems and outdated grid technologies limit operational visibility and responsiveness. Manual monitoring and disconnected workflows increase downtime risks and slow incident resolution across generation and distribution networks
Regulatory Compliance
Strict environmental and operational regulations require continuous monitoring and documentation. Manual reporting processes increase administrative burden and expose organizations to compliance risks and penalties.
Operational Disruptions
Unplanned outages and delayed service response disrupt energy distribution and customer service continuity. Limited coordination between operations teams increases downtime and reduces overall infrastructure reliability
Unlock Benefits with ServiceNow Solutions
Enhance utility performance with automated and connected service operations
Improved Asset
and Outage Management
Automate asset monitoring and outage response workflows to improve infrastructure reliability and minimize service restoration times
Enhanced Compliance
Tracking
Centralize regulatory reporting and audit documentation to ensure consistent compliance and reduce administrative complexity
Increased Operational Resilience
Strengthen service continuity through proactive monitoring, automated workflows, and improved coordination across operational teams
Optimized
Field Service Operations
Enable real-time technician coordination and mobile-enabled workflows to improve productivity and
reduce servicedelays
Customized ServiceNow Solutions Tailored to Your Needs
ServiceNow ITOM:
Proactively monitor infrastructure and automate event workflows
Field Service Management:
Optimize technician scheduling and field service coordination
Governance, Risk & Compliance (GRC):
Automate compliance tracking and enterprise risk oversight
ServiceNow ITOM:
Proactively monitor infrastructure and automate event workflows
Field Service Management:
Optimize technician scheduling and field service coordination
Governance, Risk & Compliance (GRC):
Automate compliance tracking and enterprise risk oversight
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