ServiceNow\u2019s CSDM was designed for industries where technology enables business services.
But for Technology and Telecom service providers, technology is the product.
Networks, platforms, and systems aren\u2019t just supporting services – they are what customers buy.
At Dengene, we extend CSDM to explicitly model:
\ud83d\udd39 Operational system services
\ud83d\udd39 Customer-specific service instances<\/p>\n\n\n\n
This closes a critical gap between product, operations, customers, and revenue – and enables true service-aware automation across ITOM, ITSM, Customer Service, Security Operations, Risk Management, Business Continuity, etc.<\/p>\n\n\n\n
If you\u2019re serious about CMDB and CSDM maturity in technology-driven organizations, this distinction matters.<\/p>\n\n\n\n
Connect with us, we’re here to help!<\/p>\n","protected":false},"excerpt":{"rendered":"
ServiceNow\u2019s CSDM was designed for industries where technology enables business services.
\nBut for Technology and Telecom service providers, 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