Skip to content 
ServiceNow’s CSDM was designed for industries where technology enables business services.
But for Technology and Telecom service providers, technology is the product.
Networks, platforms, and systems aren’t just supporting services – they are what customers buy.
At Dengene, we extend CSDM to explicitly model:
🔹 Operational system services
🔹 Customer-specific service instances
This closes a critical gap between product, operations, customers, and revenue – and enables true service-aware automation across ITOM, ITSM, Customer Service, Security Operations, Risk Management, Business Continuity, etc.
If you’re serious about CMDB and CSDM maturity in technology-driven organizations, this distinction matters.
Connect with us, we’re here to help!
